CLICK & COLLECT IN STORE
Please allow for 3-5 business days for collection In Store.
We will notify you via email the day your order is available to pick up.
Orders for In Store collection will be held for seven days.
Please allow 3-5 business days for delivery within the UK.
Please allow up to 5-10 business days for delivery within Europe.
Deliveries will require a signature upon delivery.
Please accept our apologies we are not shipping outside of the EU at this time.
Delivery within the UK £6.00
Delivery within Europe £12.00
Please note if your order weighs more than 2.5kg (volumetric) or has to be delivered to remote area and the cost of shipping your order exceeds our stated guide price it may be necessary to apply additional charges to your account.
Customers are responsible for all costs associated with returning their order.
We recommend that customers send their returns with a registered traceable service, as we cannot be responsible for items that fail to reach us.
You may return your order partially or in full for a refund within 14 days of receipt.
Returns may be dropped of In-Store, but returns cannot be exchanged, processed or refunded there. In-Store returns can only be accepted in a sealed bag.
Please note that all returns should be sent back in their original packaging, unworn with the original designer tags attached. Shoes must be unworn in their original boxes as this is considered part of the product. Elias & Grace will not accept non-faulty items that have been worn, used and / or garment tags removed. In such cases the item will be retuned to the customer at their cost.
You will be notified by email once your return has been processed and refunded.
TAXES & DUTIES
All orders are shipped DDU (Delivery Duty Unpaid). Product prices displayed are exclusive of all taxes and duties as well as UK VAT. As the recipient you are liable for all import duties, customs and local taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as costs vary from country to country. Deliveries within the UK and EU will not incur taxes or duties.
All successfully returned items will be credited to the account originally used to purchase the items, less any taxes or import duties incurred within 14 days. The original shipping charges will not be refunded.
We do not offer exchanges, and advise you to place a new order for items that you wish to exchange and request a refund for your return item/s, as the item you want may sell out in the time it takes us to receive and process your return.